Top Tips for a Stronger and More Effective Security Staff
Your choice of a security service provider can have a great impact on your organization’s safety and security. Thus, you have to partner with one that is fully committed to upholding your security program and organizational culture.
Below are the most crucial steps you can take to maximize your benefits from your security staff:
Supervision System for Security Guards
One of the primary components to look for in a prospective security service provider is an effective system for the supervision of guards. Otherwise, you may end up with guards who lack training, motivation and reliability. Some of the most common features of a good guard supervision program are guard check-ins, unannounced spot checks and guard tracking systems.
Guard Training Background
If your current guards do not make you happy with their services, there’s a good chance they were untrained or at least, not well-trained, before you hired them. To make the most of your security workforce, evaluate the orientation provided by your contractor. First off, was the training provided in your property? Who was behind the training and what credentials do they hold? How long did each guard train?
Guards in most states need to meet particular training requirements before obtaining a license. Know your own state’s requirements and ensure that your prospective contractor’s guards are fully compliant. Besides that, make sure you can personally interview every guard before they are assigned to your property. Through this interview, it should be easier to see whether the guard is a good match for your organization. If not, you can always ask the provider for another one.
It’s always a good idea to stop by your property from time to time just so you know what your guard or guards are doing when you’re not there. If you don’t have time for this, you can work with a third-party security consultant to audit the guards’ performance. This consultant should not be another security guard provider, however, or will end up getting biased results.
Regular Contractor Meetings
Meeting with your security contractor regularly is one of the best ways of improving your guards’. Such meetings need not be formal though and may even transpire over the telephone. The idea is just to give your feedback and to ask the provider what can be done to improve any weak points.
Finding the Right Contractor
At the end of the day, it’s about choosing a quality security service provider. Spend time screening prospects, and consider at least two or three different contractors rather than just one. This way, you can make comparisons and make a wiser choice.