Learn About Different Types of Phone Systems
Phone call communication remains to be fastest means of commutation for business and potential customers in most scenarios. As such, having a reliable phone system is crucial for any business. Several years back, the phone calls were only available in analog format. Digital and virtual systems are now available as a result of technological progress. The increased options have made it a bit difficult to choose the best system The private branch exchange often referred to as PBX is a phone network that connects within premises. The users of the PBX phone systems also have lines that can connect to external calls. The external phone calls are carried out of the Public switched telephone.
Sometimes back, PBX phone systems were only used by large businesses. In the progress of time, the cost of installation and the running cost has reduced drastically.AThis has made it more possible for several businesses to achieve it. The basic features of the PBX system include welcome message, call holding, automatic call distribution, call conferencing, a directory of contacts and call records. These features have differences from one system to the other. There are features that you find in one system and not the other.
The traditional PBX system which is analog is installed in your premises as physical exchange box. It may seem to have a higher upfront cost though it reduces drastically with increased ports. All the phone lines are connected to a phone box. It requires a certified engineer to fix issues on this system. This tends to make it also expensive to run. Several businesses with the traditional PBX system prefer to have their in-house IT expert. The company has the full ownership of the PBX hardware. The traditional PBX system can as well serve business with more than one building just like a virtual system.
A second choice is the hosted PBX system. Improving or changing the features of this system is as easy as downloading a plugin on your browser. The PBX box is hosted by the telephone service provider making it a service solution. It it the best choice for small business since it does not require an in-house IT expert.
Another types of a phone system is the VoIP/IP PBX that sends voice and video over a data network. It convert the video/voice into data and send it across networks as data packets. It is a great way to reduce to cost of distance and international calls. It also reduces the overheads of traditional line rentals. IP PBX solution can switch calls between VoIP and traditional phone lines without limiting the functionality of the traditional phone system. The difference with hosted solution is that the business owns the PBX box.